Privacy Policy
Last updated: January 14, 2026
Your privacy is fundamental to how we build our services. Here's everything you need to know, explained in plain language.
Quick Summary
We never sell your data. Ever.
We collect only what's necessary to run our services
Your error data remains yours
All data stored in European data centers
You can request data deletion at any time
EU Users
For comprehensive information about GDPR compliance, your data protection rights, and detailed data processing information, please visit our GDPR Compliance page.
1. Who We Are
Intilli
Nazarethsesteenweg 13
9800 Deinze
Belgium
Registration: 0740.911.734
VAT: BE0740.911.734
Email: support@larabug.com
2. What Information We Collect
Account Information
- Your name and email address
- Password (securely encrypted)
- Company name (optional)
- Profile information
Error Tracking Data
- Exception messages and stack traces
- Request information (URL, HTTP method, headers)
- Server environment data
- User context (IP addresses, user agents)
- Application logs and custom context data
Your Responsibility:
You are the data controller for any personal data in your error logs. You must ensure that sensitive information (passwords, API keys, personal data) is filtered before being sent to LaraBug. While we provide filtering tools, you are ultimately responsible for what data your application transmits.
Billing Information
- Payment details (via Mollie, not stored by us)
- Billing address and VAT information
- Transaction history
Usage Information
- Log data (access times, features used)
- Device and browser information
- IP addresses
- Cookies for authentication and preferences
3. How We Use Your Information
Provide Services
Track errors, send notifications, manage your account
Process Payments
Handle subscriptions and billing
Communicate
Send service updates, support responses, and important notices
Improve Services
Analyze usage patterns and optimize performance
Security
Prevent fraud and unauthorized access
Legal Compliance
Meet regulatory requirements
For detailed information about the legal basis for processing and GDPR compliance, see our GDPR Compliance page.
4. Data Retention
We retain your data as follows:
Error Data
Retained according to your plan (7 to 365 days), then automatically deleted
Account Data
As long as your account is active
After Deletion
Up to 30 days in backups, then permanently removed
Legal Records
As required by law (e.g., invoices for 7 years)
5. Data Sharing
Service Providers
- Mollie: Payments (NL/EU)
- Email Services: Notifications
- Hosting: EU data centers
Legal Requirements
We may disclose information if required by law, court order, or to protect our rights and safety
We Never Sell Data
We do not sell, rent, or trade your personal information to third parties for marketing purposes
All service providers have data processing agreements and comply with GDPR. For a complete list of sub-processors, visit our GDPR Compliance page.
6. Your Privacy Rights
Access
Request a copy of your personal data
Rectification
Correct inaccurate information
Erasure
Delete your account and data
Portability
Export your data
Restriction
Limit how we process your data
Objection
Object to certain processing activities
To exercise these rights, contact us at support@larabug.com. We will respond within 30 days.
EU Users: For detailed information about your rights under GDPR, data processing agreements, and how to exercise your rights, visit our GDPR Compliance page.
7. Data Security
Technical Measures
- Encryption in transit (TLS/SSL) and at rest
- Secure password hashing (bcrypt)
- Regular security audits
- Access controls and monitoring
- Encrypted backups
Operational Measures
- Limited access to data
- Employee security training
- Incident response procedures
- Regular security backups
Important: No system is 100% secure. You are responsible for maintaining the security of your account credentials. For comprehensive security and organizational measures, see our GDPR Compliance page.
8. Cookies
We use only essential cookies required for the service to function:
session
Maintains your login session
csrf_token
Protects against cross-site request forgery
remember_me
Optional - keeps you logged in across sessions
You can control cookies through your browser settings. Disabling essential cookies may affect functionality.
9. International Data Transfers
EU Data Storage
All customer data is processed and stored in the European Union (primarily Belgium and Netherlands). We minimize international data transfers and ensure appropriate safeguards when necessary.
10. Children's Privacy
Age Restriction: 13+
LaraBug is not intended for children under 13. We do not knowingly collect information from children. If we discover we have collected data from a child under 13, we will delete it promptly.
11. Changes to This Policy
Policy Updates
- We'll notify you by email for significant changes
- We'll post a notice on our website
- Continued use means acceptance of updated policy
12. Contact Us
Intilli
Nazarethsesteenweg 13
9800 Deinze
Belgium
Registration: 0740.911.734
VAT: BE0740.911.734
support@larabug.com
You also have the right to lodge a complaint with your local data protection authority if you believe we have not handled your data appropriately.